Refunds

How to ask

Reply to the email with your key, or write to contato@racoelho.com.br from the email you used to buy. You don't need to give a reason; if you'd like to tell us what was missing, we're grateful and use it to make Mutto better.

How you get your money back

• The refund is in full and goes through Stripe, to the same payment method you used.
• On cards, the refund shows up on your statement according to your bank's timing, which usually takes a few days.

What happens to the key

When the refund goes through, the key is deactivated and Mutto goes back to the free plan within a day, keeping your settings. The shortcut, tray, pill and sound keep working.

After 14 days

Write to us anyway: if something didn't work, we'll look at it case by case. And if you don't recognize a charge, please talk to us before disputing it with your card issuer; it's faster for you.